How much we charge you is dependent on what type of recovery is needed on your hard drive (USB drive etc)
We have three data recovery categories depending on the condition of your data / storage media.
Please note that all stages of the data recovery process are quoted BEFORE we begin work, so you know the cost of the job BEFORE you make any commitment.
To illustrate how we apply our data recovery rates, please read the short case studies below.
The owner of a small catering supply company in Kildare phoned us to tell us she had lost all her Word files after her computer crashed. These contained all her quotes, her supplier contact lists, operational manuals for her staff and all her tendering contracts. She phoned her existing I.T support company for assistance in retrieving these files. They reinstalled Microsoft Word, thinking this would solve the problem. Unfortunately, her documents were still not showing up.
Drive Rescue was called - we eventually discovered the root of the problem was not the Microsoft Word program per se but corruption of all Word data files. We carried out logical repair to the NTFS partition table and on her corrupt .doc files. We recovered 100% of her data and even got a free tray of buns!
Why was this categorised as basic?: Our technicians were able to perform the job on-site in a matter of 3-4 hours, there was no mechanical failure of the drive, there were no parts needed, there was no clean-room needed.
An accountant contacted us. He had just had a computer crash two days previous and got the dreaded Microsoft "Blue Screen of Death" when he turned on his computer. He called his local I.T solutions firm, they found out the hard drive had failed. They took the drive away for recovery and phoned him the following morning with the bad news that the drive was "fried". All was not lost he thought, as he booked another appointment with them, this time to restore an external backup drive he had in his office. Unfortunately, they discovered the last successful back-up on this device was executed nearly four months ago.
Not enamoured with the task of the reconstruction of 4 months worth of accounts, he called us. Our engineers examined the drive to see what they could salvage off it. While not exactly "fried" - it was riddled with bad sectors. We manually repaired the file system and then used our advanced data recovery tools to get the drive temporarily operational again and got all his important data off for him, saving him the hours of work he would of spent reconstructing his customer's accounts, not the mention the professional embarrassment.
Why was this case categorized as standard: advanced applications and tools had to be used, more than 6 hrs labour was used.
A departmental head of a third-level university approached us with a drive from a Hewlett Packard laptop. Their own I.T support department referred him to us as they stated there was "little they could do" for him to get the data retrieved. The four year old laptop had a 60 GB Hitachi Deskstar drive (know colloquially as the Hitachi Deathstar!) drive in it that would not power up at all. In our clean room our engineers opened up the drive to find the drive heads of the drive had failed.
When it comes to replacement parts for hard drives, not just any old part will suffice to get the drive operational again but the exact part is needed for the data recovery procedure to be successful. As hard drive manufacturers unfortunately don't keep a back inventory of parts, it was up to us to find the replacement drive heads. After hours of searching and liasing with other data recovery companies in the US, UK and continental Europe we eventually tracked down the exact part from a supplier in Hamburg, Germany. The donor drive was shipped to us, the failed drive was stripped down in our clean room, new drive heads inserted and the drive reassembled. The data recovery process proved to be a success. The professor got 100% of his files back - files he thought we would never see again.
Why was this case categorised as advanced: Time-consuming research work had to be completed to find a donor drive, the stripping down of the drive and reassembly of the drive with replacement parts was an intricate and time consuming process which had to be completed in a Class 100 clean room.